# Ondes PRO for ecommerce: an AI that knows your store > Orders, stock, promo codes, customer service: connect your AI assistant to your Ondes PRO store over MCP. Test mode, your permissions only, hosted in France. Updated on 2026-10-21 · The Ondes PRO team · https://ondes.pro/en/integrations/mcp/industries/ecommerce You sell online, and your days are a juggling act between orders, stock, customer emails and the next promotion. With Ondes PRO’s **MCP server**, your AI assistant reads your store, inventory and inbox directly, and gets the groundwork done for you. You keep the final say: nothing reaches a customer without your approval. ## A day in an online store, with an AI assistant **8:30am.** Before opening a single screen, you ask your assistant how the weekend went. It adds up the orders, spots the best seller and flags the items dropping below their alert threshold. The summary fits in five lines. **10am.** A customer is worried about a parcel that has not shown up. The assistant finds the order, reads the shipment tracking and drafts a reply. You read it, tweak a word, and it goes out from your contact address. **2pm.** You want to clear the bedside lamps before the new collection lands. You describe the promotion in one sentence; the assistant sets up the promo code with its end date and usage cap, then drafts an Instagram post. **5pm.** One last check: this week’s abandoned carts. The assistant prepares a draft reminder automation. You open it in the admin, adjust it, and you are the one who publishes it. ## Monday’s catch-up in a single question _Example conversation · demo data (Atelier Lumen)_ > **You** : How did the store do this weekend? And what is likely to run out this week? > > 🔧 `ondes_assistant` Saturday and Sunday orders, best sellers and items below their alert threshold. > > **Assistant** : A strong weekend: **37 orders worth €4,210 excl. VAT**, up from 29 the weekend before. The Trépied lamp leads with 11 sales. On stock, three items have dropped below threshold: Opaline bedside lamps (4 left), the brushed-brass Arc floor lamp (2) and the Laiton pendant (3). At the current pace, the Laiton pendant sells out on Wednesday. > > **You** : Set up a 10% promo code on bedside lamps, 100 uses, until Sunday. > > 🔧 `ondes_ressource` Reads the `shop/codes-promo` sheet: required fields, discount type, end date, usage cap. > > 🔧 `ondes_appeler` `POST shop/codes-promo` with `simuler: true` — the request is valid, nothing saved yet. > > **Assistant** : Code **BEDSIDE10** is ready: 10% off, 100 uses at most, valid until Sunday 11:59pm. Note that a promo code applies to the whole order, not to one category. To keep it mostly for the bedside lamps, I suggest a €60 minimum order (excl. VAT). Shall I create it that way? > > **You** : Yes, with that minimum. Create the code. > > 🔧 `ondes_appeler` `POST shop/codes-promo` — code BEDSIDE10 created in the store, €60 minimum order. ## How do you connect an AI to your online store? Your Ondes PRO store lives at an address like `your-workspace.ondes.pro`. The MCP server sits at the same address followed by `/mcp/`. In your assistant, you add a connector with that address, sign in with your Ondes PRO credentials, and that is it: no plugin to install, no export to schedule. Step-by-step instructions are on each assistant’s page, for example [connect Ondes PRO to Claude](https://ondes.pro/en/integrations/mcp/clients/claude). For day-to-day use as a business owner, Claude and ChatGPT are the easiest; your developer may prefer Cursor or Visual Studio Code. ## Customer service without copy and paste _Example conversation · demo data (Atelier Lumen)_ > **You** : Maison Verdier says Friday’s order has not arrived. Where is it? Draft me a reply. > > 🔧 `ondes_appeler` `GET mail/boites/messages/?boite=…&search=Verdier` — Maison Verdier’s message in the contact@ mailbox. > > 🔧 `ondes_appeler` `GET orders/expeditions` — parcel handed to the carrier on Monday, in transit. > > **Assistant** : The order was packed on Friday but the parcel only left on Monday morning; it is in transit now. Here is a draft: “Hello, your order shipped on Monday and should reach you by tomorrow. We are sorry for the delay and are happy to help with anything else.” Shall I send it? > > **You** : Add the tracking number, then send. > > 🔧 `ondes_appeler` Reply dry-run first (test mode stated), then sent for real with `reel: true` from contact@. > > **Assistant** : Sent for real from contact@, tracking number included. It now shows in the email thread. ## What AI does for an online store - **Track sales**: today’s revenue, best sellers, orders waiting to ship, without opening a dashboard — see [the online store](https://ondes.pro/en/integrations/mcp/modules/online-store). - **Head off stock-outs**: stock levels, alert thresholds, deliveries to record — see [inventory management](https://ondes.pro/en/integrations/mcp/modules/inventory). - **Drive sales**: promo codes, product, price or description updates. - **Answer customers**: find the right message, read the parcel tracking, draft a reply — see [email](https://ondes.pro/en/integrations/mcp/modules/email). - **Follow up automatically**: prepare an abandoned-cart or reminder automation that you publish yourself — see [automations](https://ondes.pro/en/integrations/mcp/modules/automations). - **Build loyalty**: enrich a business customer’s record after a conversation — see [the CRM](https://ondes.pro/en/integrations/mcp/modules/crm). ## Already have a website? Connect it to the store If your site is already live and you do not want to rebuild it, the “Connect my website” feature hands the store integration to an AI agent that works inside your site’s code repository. It asks its questions before writing, shows you what it changed, and nothing is saved to the site until you decide. The full process is in the [connect your website](https://ondes.pro/en/integrations/mcp/guides/connect-your-website) guide. > **What if the AI picks the wrong order?** — The server does not rely on the model being careful. Test orders go to a separate test mode with no real payment; a dry run validates a request without writing anything; every response states whether the write was a test or real; and a request replayed after a network drop never creates a duplicate. Finally, the AI acts with your permissions and never more: a salesperson without access to invoicing will not see it through the assistant either. Everything is detailed on the [MCP server security](https://ondes.pro/en/integrations/mcp/security) page. ## How much does AI cost for an online store? The MCP server is included in every Ondes PRO plan, along with every module: store, inventory, invoicing, email, automations. There is no connector to buy and no per-run workflow billing. You simply keep the subscription for the AI assistant of your choice. Plans are detailed on the [pricing](https://ondes.pro/en/pricing) page. ## Go further - [Online store](https://ondes.pro/en/integrations/mcp/modules/online-store) — Orders, catalogue, promo codes and shipments handled by your assistant, in test mode by default. - [Inventory management](https://ondes.pro/en/integrations/mcp/modules/inventory) — Stock levels, deliveries, bills of materials and production orders read and prepared by your assistant. - [Stripe](https://ondes.pro/en/integrations/stripe) — Take store payments into your own Stripe account, company by company. - [Migrate to Ondes PRO](https://ondes.pro/en/integrations/mcp/guides/migrate-to-ondes-pro) — Bring over catalogue, customers and billing records in verified batches, with AI doing the column mapping. ## Frequently asked questions ### Can I connect ChatGPT or Claude to my online store? Yes, if the store runs on Ondes PRO: its MCP server accepts any assistant that supports the protocol, including Claude and ChatGPT in developer mode. The assistant then reads orders, products and stock with your permissions. ### Can the assistant place a real order or take a payment? Not by default: an order created by the AI goes to test mode, with no real payment, and the response says so. Writing for real requires an explicit instruction, and payments always go through your store’s Stripe account. ### Is my customer data sent to the AI vendor? Ondes PRO sends nothing on its own: the assistant reads what it needs to answer you. What happens to the conversation afterwards depends on the assistant you choose and its privacy settings. Your data stays hosted in France in your dedicated instance. ### Can an employee use the AI without seeing revenue figures? Yes. The connection follows the person’s role: if their role does not open statistics or invoicing, the assistant cannot see them. For even narrower access, an API key limited to certain modules can replace the credential-based connection. ### Can the AI publish a reminder automation on its own? Not without you. It prepares a draft automation; connected with an API key, it is not even allowed to publish. Since the flow will then act on your behalf, we recommend publishing it yourself in the Ondes PRO admin, after review. ### Do I need a developer to set this up? No. You paste your workspace address into your assistant’s connector settings and sign in. A developer is only useful to integrate the store into an existing website or build a custom integration.